What is the refund procedure?

We provide a number of options to you, should you wish to request a refund:

  • You may provide your details to allow a customer service representative to contact you by phone.
  • You can use the freephone number to speak to customer service directly on 0808 189 4281. The customer service team is available from 8am to 8pm on weekdays and from 10am to 5pm on weekends.
  • You may choose to use our contact form online. Our agents are committed to contacting you within 12 hours of receipt of your online enquiry.

Terms of refund

Cancellation of your subscription is available at any time. When you start the process using our online contact form, you will receive an automated confirmation email.

Your refund will be sent to you within 7 working days from the date that your refund request is received, as per our refund procedure. You will receive an automatic email confirmation.


Why does a transaction appear on my bank statement from

A transaction from will show on your bank statement because you have subscribed to our services.

What services does provide?

With, you get unlimited access to the administrative support package which includes templates, handbooks and free phone support.

Additionally, should you wish to cancel the service or request a refund - it couldn’t be easier! Simply press the "manage my subscription" button and input your information in the contact forms.

You can also manage your subscription by contacting our agents directly at your convenience.
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